FAQ

Delivery is free on every UK order. We dispatch within 1–2 business days and Royal Mail delivery takes 2–4 business days — so 3–6 business days in total.

You have 14 days from delivery to return anything, and returns are free — a prepaid label is included in every parcel. Attach it, drop the parcel at any Royal Mail access point, and your refund is processed within 5 business days of the return arriving.

Yes — email Contact@molimol.store within 14 days of delivery with your order number and the item you would like instead.

Yes. We are an independent UK retailer and every product is brand new, in its original packaging, from brands like Nkuku, ferm LIVING, Joseph Joseph, Brabantia, Umbra and Anglepoise. We are not affiliated with these brands beyond stocking their products.

Typically 3–6 business days after you order: 1–2 days for us to pick and pack, then 2–4 days with Royal Mail. You will receive a tracking link by email as soon as your parcel is on its way.

You can cancel within 12 hours of ordering by emailing Contact@molimol.store. After that your order may already be packed — but you can still return it free within 14 days of delivery.

Every product is covered by a 2-year warranty against defects, on top of your statutory rights under the Consumer Rights Act 2015.

Email Contact@molimol.store or call +44 7900 906056, Monday–Friday 9:00 AM – 5:00 PM. We answer every message within 24 hours on working days.